Shipping policy

Thank you for visiting and shopping at Victory Looks. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Production Time All of our products are custom printed on demand upon order placement.

  • Processing Time: Standard production and quality inspection take 2 to 5 business days before dispatch.

  • Order Modifications: Orders enter the production pipeline quickly. If you need to make changes to your shipping address or order items, please email us at serve@victorylooks.com within 2 hours of purchase.

2. Estimated Shipping Times Once your order has been processed and produced, shipping times generally range as follows:

  • Standard Shipping (United States): 3 – 7 business days

  • International Shipping: 10 – 20 business days (varies by destination country and customs procedures)

Note: Total estimated delivery time = Processing time (2–5 days) + Shipping time.

3. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination, weight, and item count.

4. Tracking Information

  • Once your package has been shipped, you will automatically receive a Shipping Confirmation Email containing your tracking number and a direct tracking link.

  • Please allow 24 to 48 hours for the tracking status to update on the carrier's system after receiving your shipping confirmation.

5. Shipping Restrictions & Address Accuracy

  • Address Verification: Please ensure that your shipping address is accurate and complete prior to finalizing your order.

  • Undeliverable Packages: Victory Looks is not responsible for orders delivered to incorrect addresses provided by the customer or packages returned to the sender due to failed delivery attempts. Re-shipping fees will apply to send returned items to a corrected address.

6. Customs, Duties, and Taxes (International Orders) Victory Looks is not responsible for any customs fees, duties, or import taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

7. Lost or Stolen Packages If your tracking status shows that your package was delivered but you have not received it:

  1. Check around your building, mailbox, or with neighbors/building management.

  2. Contact the local shipping carrier directly with your tracking number.

  3. If the package remains lost, please reach out to our team at serve@victorylooks.com and we will assist you in attempting to resolve the issue.

8. Contact Us If you have any questions or concerns regarding your shipment, please reach out to us:

  • Email: serve@victorylooks.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)