FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to the Victory Looks Help Center! Click on any question below to expand the answer.

1. Orders & Modifications

How do I place an order?

Simply browse our store, select your desired items and sizes, click Add to Cart, and proceed to checkout to complete your payment.

Can I modify or cancel my order after it has been placed?

Because all of our items are custom made-to-order, production begins shortly after purchase.

You may request cancellations or changes (size, color, shipping address) within 2 hours of placing your order by emailing us at serve@victorylooks.com.
After 2 hours, your order enters the printing phase and cannot be modified or canceled.

2. Products & Sizing

How do I choose the right size?

We provide a detailed Size Chart on every product page. We strongly recommend measuring a well-fitting item you already own and comparing it to our chart before placing an order. Items cannot be refunded or exchanged if the incorrect size was ordered as they are custom printed.

Will the printed colors match what I see on my screen?

We make every effort to display product colors and designs accurately. However, slight variations may occur due to individual monitor color settings and physical printing processes on fabric.

3. Shipping & Delivery

How long will it take to receive my order?

Total delivery time consists of Production Time + Shipping Time:

Production Time: 2 – 5 business days (custom printing and quality control)
Standard US Shipping: 3 – 7 business days
International Shipping: 10 – 20 business days (depending on destination and customs)

How can I track my order?

Once your package ships, you will automatically receive a Shipping Confirmation Email containing your tracking number and link. You can also use our Track Your Order page on the site anytime.

What if my tracking hasn't updated?

Tracking links usually take 24–48 hours to activate on the carrier's system after the label is created. If there is no update for more than 5 business days, please contact us.

4. Returns, Refunds & Replacements

What is your return policy?

Because all products are custom printed specifically for your order, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection. Please refer to our Size Chart before ordering.

What if my item arrives damaged, defective, or incorrect?

We stand behind the quality of our products! If your item arrives damaged, misprinted, or incorrect:

Email serve@victorylooks.com within 14 days of delivery.
Provide your Order Number and clear photos showing the damaged or incorrect item.
Often times an item will need to be returned for quality control before a replacement or refund can be issued. Please note if the undamaged correct item was shipped, a refund cannot be issued due to the custom printing required.